The Civil Aviation Administration of China recently issued a notice on the implementation of the Regulations on Normal Flight Management by domestic airlines and airports. The circular summarizes the general transportation conditions announced by domestic airlines, the service content and compensation scheme after flight delay in the emergency plan for on-board delay.
According to the circular, 42 domestic airlines announced the flight delay compensation standards. For flight delays caused by airlines, most airlines will give the highest 400 yuan economic compensation; The flight delay compensation schemes of Air China, Hainan Airlines and China Southern Airlines are similar. Some airlines bluntly said: "No matter what causes flight delays or cancellations, no economic compensation will be provided."
Passengers with flight delays caused by airline companies receive the highest compensation from 400 yuan.
According to the latest data from the Civil Aviation Administration, the normal flight rate reached 76.46% from January to November 2016, up 9.16 percentage points year-on-year. Among the various factors that constitute flight delays, the weather factor rose from 29.5% in 2015 to 56.8% at present, which has become the main reason affecting the normal flight.
According to the delay compensation standards of 42 airlines recently issued by the Civil Aviation Administration, passengers have to take care of their own accommodation and meals for flight delays caused by "uncontrollable" reasons such as weather and emergencies, and will not be compensated. That is to say, 42 airlines have adopted the general transportation condition of "assisting in the arrangement and not bearing the expenses" for the delay disposal due to non-airline reasons.
In contrast, for flight delays caused by airlines, the disposal methods and compensation standards of airlines are slightly different. The reporter found out that the flight delay compensation standards announced by many airlines such as Air China are basically the same: the delay is more than 4 hours (inclusive) and not more than 8 hours, and each passenger compensates RMB 200 yuan; If the delay is more than 8 hours (inclusive), each passenger shall compensate RMB 400 yuan. Air China said that if the flight is delayed or cancelled at the stop, or the domestic flight is alternated, "whatever the reason, we will provide you with meals or accommodation services."
In terms of flight delay compensation standards, Shenzhen Airlines, Shandong Airlines, Kunming Airlines, Dalian Airlines, Air China Inner Mongolia Company, Chongqing Airlines, Hainan Airlines, Grand China Airlines, Capital Airlines, Tianjin Airlines, Jixiang Airlines, Sichuan Airlines, Chengdu Airlines, Donghai Airlines, Tibet Airlines, Qingdao Airlines, Jiangxi Airlines, etc. also have the highest compensation amount for passengers not exceeding 400 yuan.
China Eastern Airlines and Shanghai Airlines set the above standards as the "minimum" standards. According to China Eastern Airlines, if the flight is delayed for more than 8 hours (inclusive), the minimum compensation standard is RMB 400 yuan. In other words, the compensation actually received by passengers may be higher than this figure. Other airlines have increased the compensation gear for delays of 4 hours to 6 hours; Or the amount of compensation will be lowered to 100 yuan.
Some airlines express that flight delays will not be compensated.
For the compensation of flight delay, airlines such as China United Airlines, Changan Airlines, Western Airlines, Urumqi Airlines, Jiuyuan Airlines, Spring Airlines, Guilin Airlines, Guangxi Beibu Gulf Airlines, etc. said that no matter what causes flight delay or cancellation, they will not provide economic compensation.
The reporter noted that more than half of the airlines without economic compensation are low-cost airlines. "Based on the differences in business models, it is difficult for low-cost airlines to provide economic compensation to passengers when flights are delayed. Like the terms of not providing meals, this information will be clearly publicized on the ticket purchase page of official website or the cooperative website. " A person in charge of Spring Airlines said.
Not making economic compensation for flight delays does not mean lowering the service level. Due to the delay or cancellation of flights due to airline reasons, Changan Airlines said that it will provide free return and change services, meals and accommodation services and assist passengers to complete the follow-up itinerary; Guangxi Beibu Gulf Airlines also said that it can provide services such as meals and accommodation to passengers; Jiuyuan Airlines promised to inform passengers of the delay or cancellation information in time; Spring Airlines also said that it will provide passengers with follow-up refund and change service in time, whether it is free or not, and how to charge depends on the type of ticket purchased by passengers.
An emergency plan should be announced for flight delays.
Passengers are not allowed to disrupt facilities and order.
Major airlines also make regulations on information announcement, catering service provision time, disembarkation conditions and restrictions. At the same time, the Notice also disclosed the websites, complaint telephone numbers and e-mail addresses of major airlines.
The Regulations on the Normal Administration of Flights clearly stipulates that the carrier shall formulate and announce the emergency plan for delay to the public after the on-board delay occurs. If the delay on board exceeds 2 hours (inclusive), the carrier shall provide drinking water and food for the passengers on board; If it takes more than 3 hours (inclusive) and there is no clear departure time, passengers should be arranged to get off the plane and wait without violating aviation safety and security regulations. During this period, the normal use of toilet equipment should be guaranteed. During the large-scale flight delay at night, the airport management agency should coordinate the relevant units to extend the airport bus operation time.
In addition, the "Regulations" clarify that passengers should take the opportunity in a civilized manner and legally safeguard their rights, and must not engage in acts that disrupt the production order of civil aviation transportation, such as destroying facilities and equipment, otherwise they will be dealt with by the public security organs according to law.
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Aviation delay insurance can be purchased to prevent loss.
After the airline’s flight delay compensation policy is revised, in what way can passengers prevent the financial loss caused by flight delay in the future? Some insiders suggest that passengers can purchase flight delay insurance by themselves. Flight delay insurance is an additional service of aviation, with a wide range of compensation. Usually, insurance products will also set a step-by-step payment standard according to the length of delay.
In addition, you can also get compensation by swiping a credit card with the function of air delay insurance to purchase air tickets. Comprehensive photo courtesy of Xinhua News Agency such as Yangguang
